Returns & Refunds

To be eligible for a return, items must be:

• unworn and unused;
• in their original condition;
• returned with their original packaging.

Start any return from Customer Service, under Returns, Exchanges & Refunds -- choose the reason that matches your situation and we'll confirm the next steps.

• Pack the item carefully, in its original packaging where possible.
• Include a note inside the parcel with your order number, the product being returned, and the reason for the return.
• Send the parcel to the return address below, using a tracked shipping method.
• Keep your proof of postage and tracking number until your return has been processed.

Return shipping costs are the customer's responsibility for a standard return, unless otherwise required by law.

If the issue is attributable to Anja Lab -- a wrong item sent, or a qualifying damaged, defective or non-conforming item -- contact Customer Service and Anja Lab will cover the appropriate return cost.

Refunds are processed after the returned items have been received and inspected against the return conditions above.

Once approved, your refund is issued to your original payment method. Processing times can vary by bank or card provider after that point.

An item that arrives worn, used, damaged through customer handling, or without its original packaging may not qualify for a return. If we're unable to accept a return for this reason, we'll contact you before taking any further action.

Sometimes a parcel comes back to us without a customer-initiated return -- for example if a pickup point delivery is never collected. This is handled separately from a voluntary return.

If this happens to your order, contact Customer Service under Order & Delivery -- I didn't collect my parcel in time, and we'll help you sort out next steps.

If you're an EU consumer, you have a statutory right of withdrawal: you may notify us of your decision to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason.

This right sits alongside -- not instead of -- the return process above. If you have questions about how it applies to your order, contact Customer Service and we'll help.